Terms and Conditions

Updated on: 

1. General information

  • Domain name: glassyeurope.com
  • Company Name: GLSY EUROPE, S.L.
  • Commercial Name: Glassy Europe
  • Registered Office: Ribera del Guadiana 51, 1st Left, Postal Code 21400 Ayamonte, Huelva
  • NIF: B21577846
  • Email: info@glassyeurope.com
  • Registration data: Registered in the Commercial Registry of Huelva, on sheet H-23667, volume 1091, page 187

GLASSY is the trade name of the company GLSY EUROPE, S.L. These Terms and Conditions govern the access to and use of the Website www.glassyeurope.com (hereinafter, the Website) owned by GLSY EUROPE, S.L. (hereinafter, GLASSY), with tax ID B-21577846 and registered office at Calle Ribera del Guadiana number 51, 1st left, 21400 Ayamonte (Huelva), as well as the services and products offered by GLASSY on its Website.

GLASSY offers this Website subject to these Terms and Conditions. By visiting the Website or using the services or applications of the Website, the user agrees to these Terms and Conditions.

Registration of Users will not be required to access the Website. However, to be able to contract any of the services offered by GLASSY, User registration and acceptance of these conditions will be required before formalizing the payment.

Through the Website, GLASSY offers Users textile and technical products of the GLASSY brand.

The following GLASSY Terms and Conditions define the rights and obligations of GLASSY and the Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that specific conditions may exist for certain services) and to the ordering of purchases through the Website and replace any other conditions, except by prior written agreement between GLASSY and the User.

2. User data

The User will be responsible for maintaining the confidentiality of the provided data and information and for restricting access to their computer and access keys to prevent possible unauthorized use.

In the event that the User has reasons to believe that their data has been disclosed to a third party, or if it has been used without authorization, or is likely to be so, they must immediately notify GLASSY of this situation.

The User must verify that their data is correct and complete and inform GLASSY when there is any change and/or modification in the information provided during the purchase process.

3. Price, payment method, and discount codes

Once the form data has been completed, the User must proceed to pay for the order through the payment methods specified on the Website. In order to make the online purchase of our products as convenient as possible for you, always guaranteeing maximum security, we offer the following payment methods:

• Visa

• Mastercard / Eurocard

• Bizum

• Paypal

• Bank Transfer

Credit card payment

We guarantee the total security of all purchases made on our website thanks to Reds'ys, a system that uses encryption technology to hide and protect your credit card data. For this, we will redirect you to the Reds'ys payment system page.

Bizum

Payment through the well-known Bizum system. For this, we will redirect you to the Bizum payment page.

Payment via Paypal

You can select PayPal as the payment method at checkout. Once you have confirmed your order details and clicked on PAY WITH PAYPAL, the PayPal login page will automatically open, where you can complete the payment. If you do not have a PayPal account, you can create one on the PayPal login page before completing your order, or pay using your credit card on the PayPal platform.

You can choose to pay over 3 months. This payment method gives you the option to split the total amount (¹including the Paypal fee) of the order into 3 monthly payments at no additional cost.

¹Payment via Paypal involves commission fees of 2.9% of the total order amount (*including shipping costs) plus a fixed fee of €0.35. The maximum fee will be €3.

Bank transfer

You can select bank transfer as the payment method. Once the purchase is made, you will receive an email with the bank details to make the payment, as well as instructions to include your order number in the transfer reference.

After the payment has been made, the User will receive a confirmation email of the order, which will include a summary of the purchased items, the requested shipping method, and the destination address.

If at the time of payment an issue occurs that prevents the payment from being processed, the User will receive an automatic payment error message and their order will not be processed until the payment process is successfully completed.

Service prices are expressed in Euros (€), including taxes and handling and shipping fees, the amount of which will be indicated at the time of the final confirmation of each order.

GLASSY may periodically offer discount codes to its Users. Such discounts can only be applied according to the instructions specified by GLASSY regarding each code, and in any case, Users may only use one code per order.

The use of discount codes will not be compatible with certain promotional actions and collections.

4. Information about GLASSY's products and services

The data included on the Website in each product and service description, in its photographs, graphic or iconographic representations, or videos, as well as trade names, brands, or distinctive signs of any kind, serve merely an informative function. Therefore, GLASSY declines any responsibility for the occurrence of errors in such information, although it commits to taking all measures within its reach to correct the aforementioned errors or omissions as soon as possible after being informed of them.

5. Use of the Website

The use of the Website for fraudulent purposes, or related to criminal offenses or illicit activities of any kind, is not allowed.

It is also prohibited to send, use, or reuse illegal, offensive, abusive, indecent, defamatory, obscene, or threatening material of any kind, or that constitutes a violation of intellectual property rights, trademarks, confidentiality, privacy, or any other rights, or is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain emails, mass mailings, or any other type of “spam” and, in general, any type of unnecessary nuisance or inconvenience.

The User agrees to make lawful, diligent, honest, and proper use of any information or content accessed either through the Website or third-party Websites accessed via links on the Website, all under the principles of good faith and with respect at all times to the current legislation and these Terms and Conditions.

Likewise, the User undertakes not to cause malicious or intentional damage or harm that may undermine or alter the Website itself, as well as not to introduce or spread computer viruses that may cause unauthorized alterations to the contents or systems comprising the Website.

GLASSY reserves the right to deny access to the Website or even cancel orders from Users who misuse the content and/or violate any of the conditions set forth in this document.

6. Intellectual or Industrial Property

The intellectual property rights of the www.glassyeurope.com website, its source code, design, navigation structures, and the various elements contained therein are owned by GLASSY, who holds the exclusive rights to exploit them in any form and, in particular, the rights of reproduction, distribution, public communication, and transformation, in accordance with applicable Spanish and European legislation.

GLASSY informs that it does not grant any express or implied license or authorization regarding intellectual and/or industrial property rights or any other rights or property related, directly or indirectly, to the contents included on the Website. The total or partial reproduction of the contents of the Website is completely prohibited, not even through a hyperlink, without the express written consent of GLASSY. Unauthorized use of these contents will give rise to legally established liabilities.

7. Hyperlinks

The hyperlinks contained on the Website may direct to third-party websites. GLASSY assumes no responsibility for the content, information, or services that may appear on such sites, which shall be understood as offered exclusively for informational purposes by GLASSY, and which in no case imply any relationship, acceptance, or endorsement between GLASSY and the individuals or entities owning such content or the owners of the sites where they are located.

8. Partial nullity

In the event that any Clause of these Terms and Conditions is declared null, the remaining Clauses shall remain in effect and shall be interpreted in accordance with the spirit of these Terms and Conditions.

9. Modifications

The information appearing on this Website is current as of the date of its last update. GLASSY reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The amendments to the Terms and Conditions will take effect from the moment they are published on this Website.

10. Notifications

All communications between GLASSY and the User regarding the contracting of orders through the Website shall be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.

11. Language

GLASSY may translate these Terms and Conditions, its Privacy Policy, or any other operating rule, policy, or procedure that may be published on the Website. The Spanish version will prevail in case of conflict.

12. Ethical Policy on Suppliers

Como empresa prestigiosa y fiable, comprometida con el objetivo de proporcionar productos de alta calidad a sus clientes, GLASSY reconoce su obligación de asegurarse de que los proveedores actúen de forma ética. Esperamos de nuestros proveedores que proporcionen de forma regular un entorno que proteja la salud y la seguridad de los empleados, además de sus derechos humanos básicos. Todos los proveedores deberán cumplir sus leyes y reglamentos nacionales sobre el empleo, en particular con respecto a lo siguiente:

  • Minimum age to work
  • Freely chosen employment
  • Health and Safety
  • Freedom of association and the right to collective bargaining
  • Absence of discrimination
  • Absence of cruel or inhuman treatment
  • Working hours
  • Salaries
  • Working conditions

GLASSY will never knowingly purchase supplies from countries that violate the aforementioned principles. We also expect our suppliers to extend these principles to their dealings with their own suppliers. Due to the sometimes complex nature of our suppliers' supply chains, it is not always possible to monitor and control the conditions of every individual involved in the production of our products. However, as GLASSY continues to grow, it recognizes the importance of taking initiative and doing everything possible to uphold the rights of the people involved in the manufacturing of its products.

13. Applicable Law and Jurisdiction

These Terms and Conditions are subject to Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Tribunals of the User's place of residence.

Furthermore, by virtue of the provisions in the Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, GLASSY informs you that, in case of dispute, the User residing in the European Union may refer to the "Online Dispute Resolution Platform" developed by the European Commission, in order to attempt to resolve any dispute arising from the provision of services by GLASSY out of court.

To access the "Online Dispute Resolution Platform," you can do so through the following link: http://ec.europa.eu/consumers/odr/

In any case, GLASSY informs the User that it has a Claim Form through which you can file any complaint or claim related to the services provided by GLASSY.