Shipping and Returns

How do we make your shipment?

Once the order is confirmed, the product(s) will be delivered to the address indicated by the user when placing the order, and the delivery time will depend on the type of shipment selected.

GLSY EUROPE S.L., assumes no responsibility for the delivery of the product as a result of erroneous, false, inaccurate or incomplete data, or when the delivery cannot be made for reasons beyond the control of the shipping company, such as the absence of the user (has two delivery attempts) or the retention of the product in Customs.

How much does your shipment cost?

From www.glassyeurope.com, orders will be shipped to any part of Spain (insular, peninsular, Ceuta and Melilla), Andorra, Portugal, Germany, Belgium, France and Italy.

• Spain (peninsular) and Portugal SEUR 48/72h: 3,95€.
• Spain (mainland) and Portugal MRW 24/48h: 3,95€.
• Canary Islands 15 days: 14,95€.
• Balearic Islands, Ceuta and Melilla 4-5 days: 5,95€.
• Andorra 24/48h: 4,92€.
• International (Germany, Denmark, France and Italy) 4-6 days: 11,95€ - 14,96€ - 23,95€.

Free shipping:

• National (peninsular): From 95€.
• International: Starting at 120€.

Orders placed after 12:30 p.m. will be shipped the next business day.

The delivery time shown above is calculated in working days.

Canary Islands, Ceuta and Melilla will be invoiced at 0% VAT. The buyer must make a self-settlement of the tax (IGIC or IPSI) as appropriate. For orders with gross amount less than 22€ the order is exempt from IGIC and DUA, for orders between 22€ and 150€ gross amount are obliged to settle the IGIC but exempt from DUA, and for orders with gross amount higher than 150€ are obliged to settle IGIC and DUA.

In order to place orders through the Website, the User must provide a series of data prior to placing an order, through the purchase form, which will be necessary to be able to manage the purchase order.

How do Product Reservations work?

For out-of-stock products that we plan to have available at short notice, we proceed to activate the stock with a delivery date.

The product will specify that it is available for reservation, and you will have to place the order and make the payment as if it were another product. Your order will be registered on our website and will be shipped on the scheduled date or earlier if possible.

What happens if you buy a product out of stock?

Our system is updated daily to prevent you from making purchases of products out of stock, but anything can go wrong, so if you have purchased a product that is out of stock, we will contact you to offer you the different possibilities: Full refund of the payment or change of size / product.

What happens if you buy a product by mistake?

• In the event that we detect this error before the shipment leaves the facility, customer service personnel will contact you to resolve the error.
• In the event that the order leaves our facilities, you will have to return the purchased item and pay the return shipping costs.

What happens if we send you the wrong product?

• In the event that we send you the wrong product, you must inform us within 30 calendar days, and we will send you the correct product and pick up the wrong product (this product must not be used).

How to make a return?

To start the return just click on the"+CREATE A RETURN" button at the top of this page, and follow the steps in the questionnaire.

A shipping label will be created and affixed to the package to be returned, which you can drop off at the post office collection point indicated on the label created.

Use a suitable box or wrapping so that the products and packaging are not damaged in transit.

The User, in accordance with the General Law for the defense of Consumers and Users, shall have a period of thirty (30) calendar days to return the entire order or, if he/she prefers, may return any of the products that make up the total order without penalty and without having to indicate the reasons.

We reserve the right to change the return period in special promotions, always in favor of the customer. This change will always be published on our website.

How much does your refund cost?

The return of products with manufacturing defects will not entail any additional cost for the User.

The return of products for change of size, model or other different product, the user must make the return at no cost. In the case of size change we will send the order at no cost, and if the change involves a product with a different amount, you must place an order with the desired product which has to bear the shipping cost (3.95 € in peninsula).

If the User decides to return the order in full, GLASSY will pay the User the full amount of the order, including shipping costs.

How does the refund work?

Glassy will refund the amounts paid as soon as possible and, in any case, within 14 calendar days from the date on which the User has processed the return form.

Once Glassy receives the order and verifies that it is in good condition, Glassy will proceed to refund the full amount paid by the User.

Each product to be returned must be unused and with all its labels, packaging and, if applicable, original documentation and accessories that came with it. If the User fails to do so, Glassy reserves the right to refuse the return.

In the event that, for reasons of lack of stock, another product of identical characteristics cannot be delivered, the User may choose between terminating the contract (i.e. refunding the amounts paid) or requesting the delivery of another model that the User voluntarily chooses.

If at the time of return, the product to be exchanged is discounted, the amount of the discounted product will be refunded.

Return Address:

GLSY EUROPE S.L. Calle Ribera del Guadiana 51, 1ºIzq 21400 - Ayamonte, Huelva. Spain

How to make a return?

To start the return you just have to send an email to atencionalcliente@glassyeurope.com , specifying the order number, items to return or exchange, and the reason for the return.

We will email you a shipping label to print and attach to the package to be returned, which you can drop off at a UPS pickup point. Here you can find the nearest nearest UPS by entering your address.

Use a suitable box or wrapping so that the products and packaging are not damaged in transit.

The User, in accordance with the General Law for the defense of Consumers and Users, shall have a period of thirty (30) calendar days after receiving the order to make the return. This return may be total or partial of the order.

We reserve the right to change the return period in special promotions, always in favor of the customer. This change will always be published on our website.

How much does your refund cost?

The return of products with manufacturing defects will not entail any additional cost for the User.

The return of products for change of size, model or other different product, the User must make the return at no cost. You must place an order with the desired product for which you have to pay the shipping cost.

If the User decides to return the order in full for a reason other than those mentioned above, GLASSY will refund the User the full amount paid by the User, except for the amount of shipping paid for the order.

How does the refund work?

Glassy will refund the amounts paid as soon as possible and, in any case, within 14 calendar days from the date of receipt of the return at our facilities.

Once Glassy receives the order and verifies that it is in good condition, Glassy will proceed to refund the full amount paid by the User, depending on the case of return.

Each product to be returned must be unused and with all its labels, packaging and, where appropriate, documentation and original accessories that came with it. If the User fails to do so, Glassy reserves the right to refuse the return, or part of it.

In the event that, for reasons of lack of stock, another product of identical characteristics cannot be delivered, the User may choose between terminating the contract (i.e. refunding the amounts paid) or requesting the delivery of another model that the User voluntarily chooses.

If at the time of return, the product to be exchanged is discounted, the amount of the discounted product will be refunded.

Return Address:

GLSY EUROPE S.L. Calle Ribera del Guadiana 51, 1ºIzq 21400 - Ayamonte, Huelva. Spain